Trainee Customer Service Support Advisor

4 days ago

haryana, India BT Group Full time

Trainee Customer Service Support AdvisorJob Req ID: 50524Posting Date: 8 Oct 2025Function: Business Services & OperationsUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: comptetiveWhy this job mattersThe Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.What you'll be doingAssists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure. Participates in the continuous improvement activities to improve the customer service team processes.The skills you'll needComplaint ManagementInformation ManagementCommunicationRequirements AnalysisContinuous ImprovementIssue ResolutionProblem SolvingBillingTime ManagementCustomer Relationship ManagementEscalation ManagementTechnical SupportDecision MakingGrowth MindsetStakeholder ManagementInclusive LeadershipOur leadership standardsLooking in:Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best.

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