Travel Counselor

Description - ExternalAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Provide best in class service & customized solutions to High network individuals (HNIs)/Platinum cardholders through lateral thinking and excellent knowledge of travel & lifestyle choicesKnowledge of Fares and TicketingDestination/Geographical Knowledge and Supplier Product KnowledgeBasic Destination Information with A Passion for Leisure Travel Product Knowledge.Basic Knowledge of International Travel Products, Airfares, Itineraries, Routings & AirlinesExposure to End-to-End Travel Servicing Including Hotel / Car/ Visa / Packages/ InsuranceExposure to Customer HandlingMinimum Qualifications3-7 years of experience with prior travel sales experience, hotel industry and graduate with excellent Oral and Written Communication Skills in EnglishPreferred QualificationsKnowledge of high-end, luxury travel & lifestyle products, services & value propositionsPeople ManagementTime ManagementWorkload ManagementTechnical Skills/CapabilitiesKnowledge of fares & ticketingKnowledge of destinations, geographiesProblem solving skillsKnowledge of destinations, geographiesAbility to network within hospitality industry TravelKnowledge of fares & ticketing including RTW & complex fares PreferredSupplier product knowledge TravelMS office suits (Excel, Word, PowerPoint, Access)GDS Platforms: Amadeus, SabreCompliance LanguageWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.