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Senior Manager – Digital, Salesforce Technical Lead

2 months ago

bangalore, India Tata Consumer Products Full time

Financial Outcomes

 Design and implement Salesforce based application strategy that supports the organization's business goals and long-term technology vision.

 Collaborate with senior leadership, business stakeholders, and technical teams to understand business requirements and translate them into solutions in keeping with the application strategy.

 Stay updated with industry trends, emerging technologies, and best practices to continuously evolve and enhance the Salesforce application strategy.


Customer Service

 Collaborate with cross-functional teams including development, security, and business units to ensure design alignment and effective execution of projects.

 Serve as a subject matter expert in design matters, providing guidance and recommendations to technical teams and stakeholders.


Internal Processes

 Lead the design and implementation of Saleforce solutions and ensure it connects various downstream and upstream applications, systems, and data sources, ensuring seamless data flow and real-time communication.

 Ensure that the DevSecOps Process is dated and followed everytime.


Innovation and Learning

 Drive innovation by researching and proposing new technologies, architectural patterns, and solutions that can enhance business processes and customer experiences.

 Regularly assess the effectiveness of existing designs, identifying areas for improvement and implementing changes to optimize performance and efficiency.

 Lead a team of developers, providing guidance, mentorship, and fostering a collaborative and innovative work environment.


What are the Critical success factors for the Role?

 Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Advanced degrees or relevant certifications are a plus.

 Total experience of 8-10 years of CRM experience with a minimum of 6 years on the Salesforce platform development and architecture.

 Salesforce certifications (Platform Developer I and II, Advanced Administrator, JavaScript).

 Experience in defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes

 Strong background in the design/development of large web-based systems, or complete software product lifecycle exposure

 FMCG/CPG/Retail/Telecom experience will be preferred

 Must have excellent communication skills to work across multiple hierarchy levels within the organization

 Strong understanding of project management nuances.


What are the Desirable success factors for the Role?

 Ability to debug performance issues, both at the client layer and apex layer

 Knowledge of different integration patterns and various asynchronous capabilities in salesforce and its use cases