Backup Solution Expert
3 weeks ago
What you’ll do:
- Backup L3 engineer for TSE – Transition Solution Expert team where the Primary role is to validate the infra as per Scope of work defined for specific accounts, bridge any gaps, raise risks or callouts, work closely with Implementation team.
- A solid foundation in Computer Science principles in terms of filesystems, processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position
- This position requires a L3 level hands-on experience of different industry standard backup tool (Commvault HyperScale , Veeam, Data Protector, Cohesity, Zerto etc.) and other related technologies - SAN, NAS, Tape Backup etc.
- Experience in managing HPE Backup solution products like Store once, Tape Library etc
- Experience in SAN fabric Brocade and Cisco.
- Troubleshoot problems with deployed Backup solution and should have good experience and support large complex setup.
- Experience in understanding and applying customer policies for backup retention, validation, restoration of data.
- Ability to understand account/project requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical.
- Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future.
- The task may include setting up/Validate infrastructure, participate in meetings and discussions, etc.
- Should have good hands on with CLI for the respective technologies supported.
- Programming (Shell scripting) knowledge to assist in automating daily tasks will be an Add on.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
- Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
- Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.
What you need to bring:
Qualifications:
- BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
- Industry Standard Backup solutions certification.
- ITIL Certified
Experience:
- Minimum 7 + Years of experience in HPE and OEM Storage & Backup administration.
- Should have knowledge on automation and Software defined storage.
Key Responsibilities:
- Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
- Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Technical Skills:
- L3/SME level experience in installing, configuring, troubleshooting and Administration of Backup Solutions & policies – Commvault, Data Protector, Veeam, Cohesity, Zerto, etc
- L2/L3 level hands on experience in managing OEM Backup products like StoreOnce, Tape Libraries, etc.
- L2/L3 level experience in managing SAN fabric of Brocade and Cisco.
- Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end logical troubleshooting approach in a Storage environment.
- Good understanding of the technical fundamentals of the system infrastructure including open system platforms (Linux, VMware, Windows, UNIX,) and networking
- L3 level Experience in managing Backup solution and DR activities.
Business Skills:
- Demonstrate strong written and verbal communication skills
- Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
- Experience in interacting/Supporting Level 1 Support teams and customers
- Must be a team player and show ability and willingness to motivate and support other engineers
- Flexible for 24/7
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