Technical Customer Advocate

Job DescriptionWorking at Atlassian gives you the flexibility to choose where you work – whether in an office, from home, or a combination of the two. This allows you to have more control over supporting your family, personal goals, and other priorities.ResponsibilitiesOur team is based in Bengaluru but offers flexibility for eligible candidates to work remotely across India. Whatever your preference – working from home, an office, or in between – you can choose the place that's best for your work and your lifestyle.As a customer champion, you will drive agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product, and team.You will be part of our Enterprise Support team, providing advanced support and product expertise to our largest customers. As a lead-level III support engineer, you will work with other team members in Atlassian offices globally.You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.8+ years of experience in Java support, software services, and system administration for a large end-user community.Experience with operating systems (e.g. Linux, OS X, and Windows)Experience being Subject Matter Expert in multiple Atlassian products Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)Communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next stepsSolve complex tickets, summarise cause, recommend solutions, and then escalateBe the customer champion by being the voice of the customerBe a coach to others on how to perform technical, soft skills, and behavioural interviews.Assist your global teammates in driving long-running tickets in your areas of expertise to resolution.Challenge others to provide and dig into context and rise to tough occasions.Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss,)Experience with SQL databasesExperience in escalation handlingExperience working with enterprise customersBenefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.