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Network Security L1 TAC Engineer

2 months ago

chennai, India Movate Full time

Hiring #TACEngineers with Network Security at Movate (Formerly CSS Corp)

Network security Engineers can also apply

Should be flexible with night shifts

Skills required: TCP/IP, OSI Layers, IPSEC, SSL VPN, Wireshark and Firewalls

Job Location: Chennai (Work from Office)

Experience: Minimum 3 yrs required

Interested can share their resume with kavitha.kumar@movate.com


Job description – L1 TAC engineer – Netskope

Primary Skills:

  • Excellent Communication Skills.
  • Candidate should have very strong fundamental “core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
  • Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
  • Familiarity with DLP and Encryption gateways.
  • Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
  • Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
  • International Support experience preferable.
  • CCNA certification is preferable


Roles and Responsibility of Level 1 Engineer

  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction.
  • Able to determine problems quickly and deliver a Remarkable Customer Experience.
  • Check the case queue and clear the cases in it before the end of the shift
  • Help customers with Netskope products and services.
  • Update ZD with case updates and set SLA accordingly
  • Manage caseloads & backlog in a timely manner, drive them for a closure
  • Take ownership for problem resolution, problem reproduction and escalation.
  • Escalate cases to the L2 team whenever required with proper documentation.