Quality Assurance Specialist

3 hours ago


west bengal, India beBeeQuality Full time

About this Quality Assurance role:This dynamic and challenging position requires strong analytical and communication skills to ensure the highest level of quality in customer interactions.Monitor contact methods including calls, chat, and email.Report evaluation results to stakeholders.Participate in calibration sessions for scoring consistency.Key responsibilities include maintaining a strong knowledge base and contributing to documentation updates.Requirements for success in this role include experience in QA/Audit and relevant fields. Background in call center operations is beneficial.Experience in QA/QC/Audit or relevant field.Background in Call Center (Customer Service) is a plus.Strong analytical and communication skills are essential for delivering exceptional customer experiences.



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