Senior Salesforce QA Engineer

Job Description – Senior Salesforce QA Engineer (Manual & Automation) Experience: 6–9 years Location: Bangalore Employment Type: Full-time Certifications: Mandatory: Salesforce Administrator (ADM-201) Preferred: Salesforce Sales Cloud Consultant, Service Cloud Consultant About the Role We are looking for a highly experienced Senior Salesforce QA Engineer who is strong in both manual and automation testing , with deep hands-on expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Lightning components, integrations, and platform automation. This role demands strong analytical skills, excellent debugging ability, and proficiency with Salesforce-specific testing tools and automation frameworks. Key Responsibilities 1. Functional & Manual QA Analyze requirements, design user stories, and create comprehensive test plans, test cases, and traceability matrices . Perform end-to-end testing across Sales Cloud, Service Cloud, Experience Cloud and custom Salesforce solutions. Validate configurations including Record Types, Page Layouts, Profiles, Permission Sets, Sharing Rules , and automation (Flows, Process Builder, Apex). Test Lightning Experience UX, including LWC, Aura components, Dynamic Forms, modals, and screen flows. Conduct UAT, regression, integration, cross-browser, and mobile-responsiveness testing . Execute CRUD/FLS, row-level security, and permission-based access testing. 2. Salesforce Platform Testing Tools Use Salesforce Lightning Inspector for inspecting LWC/Aura components, performance profiling, and event tracing. Use Developer Console for SOQL queries, debug logs, and Apex monitoring. Execute complex SOQL/SOSL queries for data validation and test data setup. Utilize Data Loader , Workbench , Salesforce Inspector for data setup, metadata validation, and bulk operations. Validate APIs, platform events, CDC triggers, and asynchronous processes. 3. Automation Testing Build and maintain test automation frameworks using: Selenium WebDriver Provar , ACCELQ , Tricentis Tosca , or Copado Robotic Testing Cucumber/BDD frameworks Develop scalable automation using Page Object Model (POM) . Automate Lightning components , handling dynamic IDs, shadow DOM, modal flows, and asynchronous UI loads. Integrate automation suites within CI/CD pipelines (GitHub Actions, Jenkins, Bitbucket Pipelines). Ensure continuous regression automation coverage and reporting. 4. API & Integration Testing Test REST/SOAP integrations using Postman , Workbench , and cURL. Validate OAuth flows, request/response payloads (JSON/XML), integration transformations, and error handling. Test asynchronous integrations such as Platform Events , CDC , Batch Apex , Queueables . 5. Data, Analytics & Debugging Strong Excel/Google Sheets skills: VLOOKUP, XLOOKUP, Pivot Tables , data slicing. Use Browser DevTools for debugging network calls, console errors, and backend API responses. Identify governor limit issues and troubleshoot performance bottlenecks. 6. Test Management & Documentation Use Zephyr , Jira , TestRail , or qTest to manage test cases, executions, and reporting. Document detailed test results, automation reports, defect logs , and root-cause analysis. Lead defect triage meetings and collaborate with Dev, Admins, BAs, and Product Owners during sprints. 7. Collaboration & Leadership Mentor junior QA team members and help establish best practices. Participate in sprint ceremonies: backlog grooming, estimation, reviews, and retrospectives. Advocate for quality engineering and shift-left testing within the Scrum team. Required Skills & Experience 6–9 years of experience in Salesforce QA with expertise across both Manual and Automation. Deep understanding of Salesforce configuration, data model, Lightning UI, Apex fundamentals, and cloud capabilities. Strong hands-on testing experience using SOQL, Lightning Inspector, Workbench, Developer Console, and Data Loader. Automation experience with Selenium, Provar, ACCELQ, Tosca, Robot Framework, or equivalent tools. Strong understanding of integration patterns and middleware-driven flows. Familiarity with DevOps, Git branching, and CI/CD processes. Exceptional analytical skills and attention to detail.