Data Analyst
2 weeks ago
Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.As a Sr Executive in our Contact Center Control Tower, you will be central to ensuring smooth and efficient operations. You'll be responsible for managing MIS, Workforce Management (WFM), and Real-Time Management (RTM) functions. Your key focus will be on monitoring real-time performance, analyzing data to identify trends and issues, deriving actionable insights, and driving course correction to optimize our sales and customer support teams.Roles & ResponsibilitiesMIS & Reporting: Develop and maintain key performance reports and dashboards. Ensure data accuracy for decision-making.Workforce Management (WFM): Oversee scheduling, forecasting, and capacity planning to meet operational needs.Real-Time Management (RTM): Monitor live contact center activity and agent performance. Identify and address immediate operational challenges.Real-Time Monitoring: Continuously track key metrics and agent adherence to schedules. Flag deviations and escalate as needed.Data Analysis & Insights: Analyze performance data to identify trends, root causes of issues, and opportunities for improvement.Course Correction: Based on real-time observations and data analysis, recommend and implement immediate adjustments and long-term solutions to enhance efficiency and KPIs.Collaboration: Work closely with operations managers, team leaders, and other stakeholders to ensure alignment and effective strategy execution.Qualifications:Bachelor's degree in a relevant field.Proven experience (typically 3+ years) in contact center operations, directly involved in MIS, WFM, and/or RTM.Strong analytical and problem-solving skills.Proficiency in data analysis tools (e.g., Excel, Google Sheets, and SQL is a plus) and contact center technology.Ability to interpret data, identify trends, and translate findings into actionable steps.Excellent communication and collaboration skills.Understanding of key contact center metrics and KPIs.Ability to work effectively in a fast-paced, real-time environment.
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Data Analyst
2 days ago
bangalore, India NTT DATA Full timeProficient in SQL for data exploration and analysis Experience in data profiling, cleansing, and transformation Ability to interpret business requirements and translate them into data models / products Familiarity with BI tools (e.g., Cognos, Power BI, Quicksight) Understanding of data product concepts and data lifecycle Experience with metadata analysis and...
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Data Analyst
2 weeks ago
bangalore, India Scry AI Full timePosition: Data Analyst Location: India (Remote) Employment Type: Full Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Data Analysis, Reporting, or Business Intelligence in Tech or SaaS Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial...
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Data Analyst
1 week ago
bangalore, India Ethans Tech LLP Full timeThis is a full-time, on-site role for a Data Analyst located in Pune. The Data Analyst will be responsible for collecting, processing, and analyzing data to derive insights that support strategic decision-making. Daily tasks include data modeling, statistical analysis, and report generation. The role also involves close collaboration with cross-functional...
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Data Analyst
2 weeks ago
Bangalore, India Scry AI Full timePosition: Data Analyst Location: India (Remote) Employment Type: Full Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Data Analysis, Reporting, or Business Intelligence in Tech or SaaS Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial...
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Data Analyst
2 days ago
bangalore, India JiBe ERP Full timePosition Data Analyst About Jibe JiBe is the leading cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and reducing the usage...
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Data Analyst
2 weeks ago
bangalore, India Scry AI Full timePosition: Data AnalystLocation: India (Remote)Employment Type: Full TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Data Analysis, Reporting, or Business Intelligence in Tech or SaaSCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises...
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Data Analyst
3 days ago
bangalore, India Pacific Consultancy Services Full timeCompany DescriptionPacific Consultancy Services LLC is a leading provider of innovative and cost-effective information technology (IT) solutions and services specializing in IT staffing and consulting. We serve clients nationwide and are dedicated to finding the best talent to meet their needs. Our consultants are highly qualified in various technologies and...
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Data Analyst
2 days ago
bangalore, India Chevron Full timeTotal Number of Openings1About the position:A Data Analyst is responsible for gathering, analyzing and problem solving as it relates to data, types of data, and relationships among data elements within a business system or IT system and with business domain expertise. A Data Analyst provides expertise on how Business workflows map to data, and how data can...
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Data Analyst
1 week ago
bangalore, India Infogain Full timeRole SummaryThe Data Analyst is a critical role responsible for driving product, UX, and marketing decisions by transforming data into actionable insights. You will be a cross-functional partner, embedding a data-driven perspective into strategy to enhance user experience, optimize engagement, and support business growth. This role focuses on delivering...
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Data Analyst
2 weeks ago
bangalore, India DraconX Full timeCompany Description DraconX Inc. transforms forward-thinking ideas into intelligent, scalable digital solutions with a focus on AI business automation and AI-driven SaaS platforms. Specializing in MVP development, custom software, and automation systems, we help startups and enterprises accelerate growth and innovation. Our expertise in AI, data analytics,...
