Program Director
5 days ago
Operational LeadKey Responsibilities:Manage stakeholder relationships, ensuring seamless internal and external communication.Verify documents and compile data for informed decision-making.Develop and maintain Excel-based management information systems (MIS) for reporting and analysis.Liaise with institutions to establish and maintain service level agreements (SLAs).Stay up-to-date with customer relationship management (CRM) systems and best practices.Identify potential issues and implement corrective actions.Provide metrics for regular reporting to stakeholders.Oversee programs and timelines to ensure timely delivery.Continuously improve academic operations processes.The successful candidate will be responsible for overseeing operational tasks, ensuring efficient execution, and analyzing data to inform strategic decisions.
