Sr IT Technologist

1 week ago

hyderabad, India Medtronic Full time

Careers that Change Lives

We believe that when people from different cultures, genders, and points of view come together, innovation is the result—and everyone wins. Medtronic walks the walk creating an inclusive culture where you can thrive.

As a Senior Site Reliability Engineer, you will be called upon to work directly with our Virtual Assistant Tenants. You will ensure that we deliver high-quality, secure, and scalable solutions that meet business needs and align with IT strategy. You will also collaborate with other IT Technologist stakeholders and vendors to plan, execute, and support Virtual Assistant and Contact Center projects and initiatives.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

Evaluate, design, develop, and modify Middleware (Chat Router) and Front-End (Web Chat) applications. Develop system design documentation (including GUI design if required), perform coding, and test/debug programs. Assist in developing migration and system implementation plans. Recommend changes in development, maintenance, and system standards. Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support. Incident and Problem Management: Provide expertise for complex incidents and problems, act as an escalation point for L1 and L2, interface with various partners, and perform troubleshooting to identify root causes of issues. Collaboration with Network Team: Configure DNS and Load Balancers. Monitor the performance and health of the VA Platform. Integration with other applications and Large Language Models using REST APIs and WebSockets. Mentor and coach junior and citizen developers.

Must Have: Minimum Requirements

Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers). Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub. Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront. Experience with Prometheus & AWS CloudWatch monitoring tools. Familiarity with Agile method of project delivery. Experience with Contact Center Cloud Technology and Virtual Assistants is big plus. 5+ years of professional experience in software development. 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript. Excellent communication skills in English, both spoken and written. Self-starter that takes initiative in generating and comprehending documentation

Nice to Have

Conversational and Generative AI experience (preferred, not required).

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