Cloud Contact Center Consultant

1 week ago


rajahmundry, India beBeeTransformation Full time

Job SummaryWe are seeking an experienced Contact Center Transformation Specialist to join our team. The ideal candidate should have played a key role in previous CTI modernization or migration projects and must be confident working with technical teams and business stakeholders.The successful candidate will lead the setup and configuration of Amazon Connect environments, work closely with business teams to gather requirements, and translate them into technical designs. They will also build backend integrations using AWS Lambda and REST APIs, integrate Amazon Connect with CRM and support systems, and troubleshoot issues and improve existing contact flows.



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