Delivery Excellence Leader

5 days ago


dindigul, India beBeeService Full time

Service Delivery ManagerWe are seeking a seasoned professional to own key client relationships, deliver exceptional service assurance, and provide strategic guidance in our Managed Detection & Response and Incident Response teams.The successful candidate will possess excellent communication skills, be able to prepare comprehensive operational reports, and drive enhancements to client SLAs and reporting. Additionally, they will ensure analysts meet service level agreements and follow established procedures.Key responsibilities include:Preparing client operational reporting for monthly meetingsDeveloping and implementing improvements to client SLAs and reportingEnsuring analysts meet service level agreements and follow established proceduresProviding strategic guidance on client business through roadmaps and workshopsRisk and issue management, problem management, scope management, change management, and major incident management



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