Senior Operations Leadership Role

23 hours ago


gurugram, India beBeeOperations Full time

Job Title: Senior Operations Leadership RoleThis leadership position is responsible for overseeing international contact center teams in the UK/US.Lead first-line supervisors responsible for managing day-to-day operations of a team handling customer inquiries and issues.Ensure client service, quality, and contribution goals are met.Provide leadership and management to associates, training and development opportunities, and coaching and mentoring.For success in this role, strong leadership skills, verbal/written communication, and interpersonal skills with experience in customer relationship management are required.Key Responsibilities:Strategic planning and execution of operational processes.Team supervision and performance management.Client relationship building and maintenance.Development of associates through training and mentorship.Requirements:Leadership and management expertise.Strong communication and interpersonal skills.Customer relationship management experience.Ability to develop and implement operational strategies.Why You'll Thrive Here:As a Senior Operations Manager, you will have the opportunity to lead and develop high-performing teams, drive business growth, and contribute to a positive work environment. Your success will be measured by your ability to deliver exceptional results and build strong relationships with clients and colleagues alike.



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