Customer Service Representative

4 weeks ago


hyderabad, India Kivavee Global Services Full time
Company Description

Kivavee Global Services is a company dedicated to providing global standard business solutions. We offer services such as Business Process Management, Business Process Outsourcing, Customer Contact Centre Outsourcing, and more across various industries including Travel, Banking, Insurance, Healthcare, and Public Sector. Our aim is to support businesses by handling non-core tasks and enhancing customer satisfaction through diverse interaction channels.
Role Description

This is a full-time remote role for a Customer Service Representative at Kivavee Global Services. The Customer Service Representative will be responsible for providing high-quality support to customers, ensuring customer satisfaction, handling customer inquiries and issues, and maintaining a positive customer experience through various communication channels.
Qualifications

  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Experience skills
  • Ability to effectively communicate with customers
  • Problem-solving and conflict resolution skills
  • Strong interpersonal skills and empathy
  • Experience in a customer service role is a plus
  • Proficiency in relevant CRM software
  • High school diploma or equivalent required, Bachelor's degree preferred


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