Senior Compliance Inspector

2 weeks ago

kochi, India beBeeAudit Full time

Quality Assurance ExpertWe are seeking a detail-oriented and experienced Quality Auditor to join our process. The ideal candidate will be responsible for auditing technician calls, validating membership sales, voice training using tools such as Rilla, ensuring accuracy and compliance across all customer and technician interactions.Validating the accuracy of appointments booked by the back-office team (work from home & in-office team)Performing call audits of the back-office agents (WFH & In-office Team)Conduct voice and speech training for new joiners specifically for the US Outbound Voice Process, including accent clarity, pacing, tone, and script delivery.Monitor progress during nesting/pilot phase and provide feedback for improvement.Auditing membership sales complianceMaintaining and sharing audit dashboards and performance reports with the operations leadership teamRecommending action-based improvements based on audit findingsAuditing technician calls using the Rilla Voice Intelligence PlatformKey skills required include strong analytical abilities, command over process compliance, ability to prepare and share comprehensive audit dashboards with the management team, knowledge of performance metrics, exposure to CRM systems, proficient in Excel/Google Sheets, excellent communication skills – written and verbal, strong analytical skills and attention to detail, ability to work independently with minimal supervision, and flexible to work extended hours based on audit load or business requirements.

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