asst mgr

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Asst Mgr - Processing Business: Wholesale OperationsPrincipal responsibilitiesProactively maintaining consistent engagements with Relationship Managers (RM) to monitor key operational workflows, flag potential risks and ensure prompt resolutions of outstanding action Items.Take full ownership of client servicing functions, including mandate changes, documentation, and follow-up on service-related escalations.Identify process inefficiencies and contribute to the optimization of mandate workflows through standardization and procedural enhancements.Translate complex operational and regulatory requirements into simple, actionable guidance for RM's and frontline teams.Perform root cause analysis on recurring issues and implement long-term process improvements to drive operational efficiency.Analyze historical error trends to implement preventive actions and reduce repeat issues across global mandate processing.Participate in strategic initiatives aimed at digitization, automation and streamlining of legacy processes to reduce turnaround time and enhance customer/Client impact and service gaps.Interpret and validate client-submitted mandate documents such as Board resolutions, Power of Attorneys (PoA), Articles of Associations (AoA) and List of Directors(LoD).Ensure completeness, authenticity and legal acceptability of all submitted documents.Cross-Verify signatures, Date Validity and authority of signatories based on internal standards.Where documents are incomplete, expired or inconsistent with previous records, initiate formal referral back to the clients with detailed instructions on rectifying deficiencies.Qualifications:In-depth knowledge of Banking Products and Services offered by Commercial Banking (E) & Global Banking & MarketsGood knowledge and experience working on HK MandatesKnowledge & understanding of the products and services offered by Wholesale Client and Account Servicing for GBM and CMB Clients (E)Expertise in working on OBS, IQA and Y41 application.Experience on various Core Banking applications used for Commercial banking segment (E).Experience in working in WCAS process with proficiency in dealing with high profile GBM Clients for UK Market.Ability to be flexible (in terms of schedule / shifts) and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives. (E)Computer literate and ability to work on basic applications like MS Excel, MS Word, MS PowerPoint and MS Outlook. (E).Ability to handle multiple tasks and prioritize them depending on the criticality of the tasks. Should be able to work within tight time lines and under pressure ( E )Self-motivated and should be able to work under minimal supervision. Pragmatic - sense of urgency is a must ( E )Complaints and objection handling (E)Proven ability to train/coach new/ existing staff (E)Excellent prioritizing, planning and organizing skills along with the ability to build and maintain MI. ( E )Demonstrate highly customer centric approach and strong business acumen. ( E )Good Communication analytical, problem - solving skills. ( E )Ability to coordinate with multiple stakeholders and provide resolutions to end customer within desired timelines. ( E )Knowledge of working in a regulatory environment and understanding regulatory deadlines (D)Positive attitude and ability to manage multiple stakeholders within Onshore and Offshore teams (D)Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiation skills in dealing with internal and external customers (E)Team player and enthusiastic personality with a drive to succeed (E)Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training. (E)What additional skills will be good to have?Bachelor's degree/Graduate in any related fieldEmployees must meet performance and behavioral standards as defined in the policy.Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.Application form should be submitted along with the current CV.All applicants should inform their respective Line Managers of their application.All the completed applications should be submitted on or before the closing date.Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.Right to work is required. Local employment rulings and restrictions will apply.You'll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.***Issued By HSBC Electronic Data Processing (India) Private LTD***