Team Lead, Compensation Support Services

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide.We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need itSirva is now seeking applications for the Team Leader, Compensation Support Services role leading the Compensation Support Services teams in Bengaluru. This role is suited to candidates with demonstrated experience in the mobility industry, in particular costing, payroll and taxation services.You want to learn more?  The Team Leader in Compensation Support Services is involved in an array of compensation related processes for Sirva clients. The scope of this position includes the primary responsibility of supervision of the operational activities. There is also the allied responsibility of executing the management's strategic planning for processes and resources/people management. This domain encompasses Cost Estimates for both domestic and international assignments, Payroll processes, Compensation Collection, Tax Equalization (TEQ), Certificate of Coverage (CoC), International Transaction Detailed Reporting (ITDR), New Client onboarding, internal process transitions, Client metrics reporting and other activities which get added to our portfolio as we progress.Some day-to-day duties include;Provide assistance to the Manager; coordinate activities of different processes in our portfolioNurture the human capital with empathetic leadershipContribute to operational effectiveness and process improvementsEnsure creation and maintenance of the standard operational procedures for the team Management of team operations to ensure timely completion of all deliverables as per our service level agreement on turnaround time (TAT) and accuracy/quality, with the clientsTrack and derive metrics of processes to enable management decisions driven by dataActively support the manager to coordinate new client/process implementation/transitionFoster strong stakeholder relationshipsContribute to the development and implementation of strategies to ensure client satisfactionOther duties as assigned Who are we looking for?As our preferred candidate you will already demonstrate the leadership qualities aligned to the Sirva values & vision. You will possess expert knowledge in the department function and be an advisor to the team for training & development. You will be a motivator and have exemplary influencing skills to support your team & their performance.  From a customer service level you will be able to handle escalations and enquiries from our clients and work towards an appropriate outcome within the SLA scope. You will proactively use data and survey scores to ensure that your team performance is maintained or improved upon based on your observations and data analysisSirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.