Senior Talkdesk IVR Specialist

2 days ago

salem, India beBeeConfiguration Full time

Talkdesk IVR Configuration ExpertWe are seeking a skilled professional to configure, optimize and enhance our Talkdesk IVR and Studio workflows for a financial services call center. The ideal candidate has in-depth experience designing complex IVR flows, dynamic routing logic, API integrations and compliance-driven call workflows using Talkdesk Studio.Responsibilities:Design, build and optimize Talkdesk IVR / Studio flows including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs and call-handling automation.Integrate Talkdesk with CRM/case-management systems (API/webhooks/data actions).Build workflows for financial-services use cases such as payments, claims, status updates, collections and compliance routing.Implement call recording, consent prompts, regulatory messaging and audit-ready routing.Conduct testing, troubleshoot call logic and provide technical documentation and handoff.Requirements:5+ years hands-on experience with Talkdesk IVR, Studio, routing and CX platform configuration.Strong knowledge of call center operations especially BFSI/collections/financial-services environments.Experience with APIs/scripting/webhooks and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, SLAs and real-time metrics.Ability to work independently deliver fast and support US business hours when needed.Nice to Have:Experience with PCI-compliant payment IVRs.Familiarity with Genesys/Five9/Amazon Connect.Previous work with asset recovery loan servicing or financial compliance flows.

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