Sales Operations Specialist
3 days ago
Job Description – Sales Operations (After-Sales Specialist) About the Role We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time, escalations are resolved quickly, and customer satisfaction remains high while safeguarding company margins. Key Responsibilities Order & Fulfillment Management Oversee order lifecycle: confirmation, dispatch, delivery, and closure. Monitor order aging daily (pending dispatch, in-transit, delayed) and trigger escalations as per SLA. Coordinate with warehouses and logistics partners (BlueDart, ClickPost, Uniware, etc.) for smooth dispatch and delivery. Customer Escalations & Resolutions Act as escalation point for refunds, replacements, chargebacks, and disputes. Ensure timely resolution of issues related to COD, prepaid orders, returns, and cancellations. Collaborate with the customer service team to standardize response protocols. Refunds, Exchanges & Finance Coordination Manage backend operations for refunds and exchanges, including coordination with Finance and Accounts. Track and reconcile refund/exchange data for accuracy. Process Control & Reporting Maintain dashboards for order status, returns/cancellations, SLA adherence, and CSAT scores. Identify recurring issues, perform RCA (Root Cause Analysis), and recommend process improvements. Ensure compliance with warranty/return policies and document exception approvals. Cross-Functional Collaboration Work closely with Sales for smooth handover of orders to after-sales. Coordinate with Logistics for delivery delays, RTO (return-to-origin), and re dispatches. Qualifications & Skills Graduate/Postgraduate with 2–3 years’ experience in After-Sales / Sales Ops / Customer Service Backend. Hands-on experience with CRMs (LeadSquared/Salesforce), order management tools (ClickPost, Uniware), and payment gateways (Razorpay, GoKwik). Strong analytical & Excel/Google Sheets skills for dashboards and reporting. Excellent problem-solving and coordination skills with ability to manage high pressure escalations. Knowledge of logistics flows, refunds, chargebacks, and SLA-driven operations. Interested candidate can share their resume to sanobar.s@myfrido.com
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Operational Specialist
2 weeks ago
Pune, Maharashtra, India Upfrontr Full time.Role DescriptionThis is a full-time, on-site role for an Operational Specialist based in Pune. The Operational Specialist will be responsible for managing day-to-day operations, overseeing project management tasks, analyzing data, and providing support to sales and operations management teams. This role requires close collaboration with various departments...
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Sales Operations Specialist
16 hours ago
Pune, India Frido Full timeJob Description – Sales Operations (After-Sales Specialist)About the RoleWe are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time,...
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Sales operations specialist
18 hours ago
Pune, India Frido Full timeJob Description – Sales Operations (After-Sales Specialist)About the RoleWe are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time,...
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Sales Operations Specialist
17 hours ago
pune, India Frido Full timeJob Description – Sales Operations (After-Sales Specialist ) About the Role We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time,...
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Sales Operations Specialist
6 days ago
Pune, Maharashtra, India Sandvik Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Title: Sales Operations SpecialistNo. of Vacancies: 1Location: PuneFull time /Part Time: Full timeRegular /Temporary: RegularSANDVIK COROMANT is the world's leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development we create unique innovations and set new productivity...
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Sales Operations Specialist
4 days ago
Pune, India Frido Full timeJob Description – Sales Operations (After-Sales Specialist) About the Role We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time,...
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Sales Operations Specialist
3 days ago
Pune, India Frido Full timeJob Description – Sales Operations (After-Sales Specialist) About the Role We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time,...
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Sales Operations Specialist
2 days ago
Pune, India Frido Full timeJob Description – Sales Operations (After-Sales Specialist) About the Role We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time,...
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Sales Operations Specialist
2 days ago
Pune, India Frido Full timeJob Description – Sales Operations (After-Sales Specialist) About the Role We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time,...
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Sales Operations Specialist
2 days ago
Pune, India Frido Full timeJob Description – Sales Operations (After-Sales Specialist ) About the Role We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance— ensuring orders are fulfilled on time,...
