Drive Customer Loyalty

7 days ago


amravati, India beBeeCustomerSuccess Full time

Customer Success AssociateAbout the role: We strive to maintain long-lasting relationships with our customers. Our customer success function has been led by our founder, and we've achieved a remarkable 250+ 5-star reviews along with enviable net negative churn.We have scaled 10X in the past year and aim to repeat this feat next year by doubling down on our existing customers. This role involves owning customer retention, making them loyal advocates of our brand while actively listening to their feedback to generate valuable insights for our product team.Key responsibilities:Owning customer relationships, ensuring they derive maximum value from our services.Monitoring product adoption among our enterprise customers, guaranteeing they realize the full potential of our offerings leading to upsells and expansion revenue.Becoming a trusted advisor for our customers, empowering them to harness the full capabilities of our services.Requirements:You genuinely enjoy helping people achieve success.Holder of an engineering degree with 1+ years of work experience in B2B customer success.A genuine interest in engaging with individuals from diverse backgrounds to learn about their experiences.



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