Lead Machine Learning Engineer

1 week ago

bangalore, India Smarsh Full time

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.


About the Team

The Machine Learning Engineering function is responsible for ensuring Smarsh can run state-of-the-art enterprise-grade machine learning at scale in a cost-effective manner. The Machine Learning Engineering Group develops and maintains the ML infrastructure, tooling, and analytic services to power intelligent applications. As a Lead Machine Learning Engineer, you will play a pivotal role in leading and driving the implementation of advanced analytics that delivers communications intelligence that will drive actionable insights and solutions as part of our FinTech and RegTech Product portfolio. You will be part of a cross-functional agile team of talented ML engineers collaborating closely with product managers, data scientists and other stakeholders to deliver high quality, secure and resilient SaaS products.


Roles and Responsibilities

  • Collaborate with cross-functional teams to design complex solutions and integrate multiple software products to solve high-level challenges.
  • Act as a subject matter expert in machine learning, fintech, and Regtech domains, providing technical leadership, insights, and guidance to internal teams and external stakeholders.
  • Can weigh the pros and cons of various solutions and propose the best path.
  • Work closely with Product Management and engineering teams to define and implement features in a fast-paced environment with careful attention to quality, scalability, and maintainability.
  • Can break down complex technical solutions into simple abstractions.
  • Influence Principal Engineers/Product Managers on product designs.
  • Can investigate and solve complex bugs, performance, security and scalability issues.
  • Actively participate in troubleshooting and fixing Production Issues following the incident management process.
  • Recognize issue patterns and implement proactive measures to address the root causes.
  • Manage task lifecycle using tools like JIRA
  • Participate in internal & external code reviews, provide and receive feedback for continuous improvement.
  • Influence, Establish and Sustain Best Practices.
  • Mentor and coach team members.
  • Actively participate in team agile ceremonies and provide valuable inputs.
  • Other duties as assigned.



Education & Technical Requirement

  • Minimum 8+ years industry experience.
  • BS in CS/Masters in CS
  • Or equivalent combination of education and experience.
  • Proficiency with JVM language (Java/Kotlin) and experience in Python
  • Experience in NLP(including LLMs, MLMs), ML-Ops and data pipelines
  • Experience with ML frameworks/libraries such as TensorFlow, PyTorch, scikit-learn
  • Strong understanding of ML Algorithms, Statistical techniques, and data analysis methodologies
  • Experience with Data processing, feature engineering and model evaluation techniques.
  • Experience in cloud platforms like Amazon Web Services & Google Cloud
  • Experience with Amazon Sagemaker and Jupyter Notebooks
  • Experience with Model Servers such as Triton Inference server
  • Experience working in AI/ML based Analytics products for Fintech/Regtech domain
  • Experience in microservices & event-driven architecture.
  • Exposure and experience in building ML applications/services with cloud scalability
  • Experience in Kafka and RDBMS such as MySQL & Postgres
  • Proficient in containerized platforms like Docker, Helm & Kubernetes
  • Experience in CI/CD tools like Bamboo, ArgoCD
  • Experience in Prometheus & Grafana
  • Proficient in API design
  • Proficient in working with distributed systems


Additional Qualifications

  • Expert programming skills in relevant languages.
  • Strong analytical, design, problem solving skills and customer focus.
  • Strong communication and collaboration skills.
  • Good organizational skills.
  • Deep understanding and experience in software architecture/software engineering.
  • Strong understanding and experience in continuous software delivery.
  • Strong understanding of ML business and technology domain.


Why Smarsh?

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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