Senior Manager

4 days ago

pune, India Sungard Availability Services Full time

Description

Sungard Availability Services (Sungard AS) is an industry-recognized leader in delivering resilient and recoverable production environments for global enterprises through managed IT, cloud and recovery services.

Our diverse, global team of “Sungardians” are passionate about applying their insight and deep expertise in production and recovery to Lead with Resilience. We work to understand our customers’ business goals, tailor services that align with their desired business outcomes, and deliver the right environments for managing their critical IT systems. Every Sungard AS employee makes a meaningful contribution to delivering on our mission to transform IT for resilient business. We want to add outstanding talent to our team. If you want to become an integral part of a collaborative organization that offers industry-leading benefits and a commitment to employee advancement, we’d be excited to speak with you

Title: Senior Manager – Cloud Recovery

Years of experience: 14-16 Years

Location: Pune

Job Purpose Statement

11:11 is looking for a dynamic and experienced Senior Manager of Premier Accounts who will be responsible for overseeing a team of Enterprise Solutions Manager (ESM)who provide exceptional support to Premier Accounts. This position will be responsible for building and maintaining strong relationships with key stakeholders, identifying areas for improvement, and ensuring customer satisfaction.

Key Responsibilities

1.As a Senior Manager – Premier Accounts, you will be responsible for managing team of ESMs and handle escalation from customer/internal team and maintain management outreach with 11:11 Systems’ Customers.

2.You are responsible for client satisfaction with 11:11 Systems. You would need to build and maintain strong relationship to strategically align technology and service in support of our client’s business goals and objectives, to increase loyalty and retention and to meet their expectations.

3.Proactively track ESM deliverables (Solution Architecture documents, life cycle managements, disaster recovery tests deliverables or managed production environment deliverables etc) and ensure that state of account always remains green.

4.Ensure that ESM conduct Quarterly Business Reviews with customers and other strategic client meeting requested by customers

5.Conduct quarterly account Lifecycle Management audits to verify the state of the account is compliant with service management policies (Technical documentation, production & recovery configurations, application dependency maps and runbooks).

6.Participate in Problem management process calls and provide guidance and advice for a permanent solution.

7.Establish and maintain trusted customer relationships, identify opportunities, and solicit feedback to drive service improvement and customer satisfaction.Provide technical and strategic direction to the team from initial solution design to steady-state, based on industry and 11:11 Systems best practices.

8.Responsible for tracking and securing contract renewals

9.Manage escalations effectively and ensure continuous feedback is being provided to team

10.Responsible for maintaining a high performing team and minimizing attrition

11.Be innovative and drive service management and business improvement.

12.Drive Organization Mission and Vision at team level

13.Drive customer reference program across the board

14.Collaborate with product and engineering teams to provide customer feedback and drive product development.

15.Stay up-to-date with industry trends and best practices to continuously improve the team's processes and procedures.

16.In addition, as a member of management team, this role is expected to contribute to the overall management of the global practices in the areas of methodology, process and tool innovations.

Technical Competencies (Experience and Knowledge)

Bachelor’s degree in computer science, Engineering, or a related field

10+ years of experience in technical account management, customer success, or a related field, with at least 5+ years in people and team management

Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc

At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience

Ability to effectively lead a team of technical architects collaboratively to design complex Multi-Platform Solution Architecture

Proven track record of driving customer satisfaction and retention in a technical environment

Excellent communication and interpersonal skills 

Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.

Experience working with enterprise-level customers preferred.

Experience working in a fast-paced, high-growth environment.


Are you a returning applicant?

Previous Applicants: Email: Password:
If you do not remember your password click here.
Back to Search Results
New Search

  • Senior Finance Manager

    3 weeks ago

    Pune, India UNISOURCE TRADING (INDIA) PVT. LTD. Full time

    Company Description Unisource Trading (India) Pvt. Ltd. is a leading provider of comprehensive supply chain solutions in Home Goods and Apparel, with expertise in sourcing from Southeast Asia and the Indian Subcontinent. We focus on innovation, quality, and efficiency to meet global market demands and redefine supply chains. Our services include product...

  • Senior Manager IT

    4 months ago

    Pune, India COMPANY 3 Full time

    Position Title: Senior IT Manager Reports To: VP - IT Location: Pune Work from Office Company 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT...

  • Senior Manager IT

    4 months ago

    pune, India COMPANY 3 Full time

    Position Title: Senior IT Manager Reports To: VP - IT Location: Pune Work from Office Company 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT as...

  • Senior Manager IT

    4 days ago

    pune, India COMPANY 3 Full time

    Position Title: Senior IT Manager Reports To: VP - IT Location: Pune Work from Office Company 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT as...

  • Senior Purchase Manager

    3 days ago

    Pune, India Vimal Group Facilities Management Full time

    Job Openings for 01 Senior Manager Purchase Job with minimum 6 Years Experience in Bhosari, Pune, having Educational qualification of : Diploma, with Good knowledge in undefined etc.Experience6 - 10 YearsNo. of Openings01EducationDiploma, B.ERoleSenior Purchase ManagerIndustry TypeManufacturing / Production / QualityGenderMaleJob CountryIndiaJob TypeWork...

  • Senior Product Manager

    1 day ago

    Pune, India Mulya Technologies Full time

    Senior Product ManagerLocation: PuneSenior Product ManagerProduct · Pune, Maharashtra (Hybrid)Company OverviewOur mission is to accelerate customer acquisition for B2B companies using artificial intelligence. Acquiring new customers is a universal need across millions of businesses worldwide. Our AI-based SaaS product helps sales and marketing teams...

  • Senior Product Manager

    1 day ago

    pune, India Mulya Technologies Full time

    Senior Product ManagerLocation: PuneSenior Product ManagerProduct · Pune, Maharashtra (Hybrid)Company OverviewOur mission is to accelerate customer acquisition for B2B companies using artificial intelligence. Acquiring new customers is a universal need across millions of businesses worldwide. Our AI-based SaaS product helps sales and marketing teams...

  • Senior Product Manager

    2 days ago

    Pune, India Mulya Technologies Full time

    Senior Product ManagerLocation: PuneSenior Product ManagerProduct · Pune, Maharashtra (Hybrid)Company OverviewOur mission is to accelerate customer acquisition for B2B companies using artificial intelligence. Acquiring new customers is a universal need across millions of businesses worldwide. Our AI-based SaaS product helps sales and marketing teams...

  • Senior Manager

    2 months ago

    Pune, India Virtusa Full time

    Senior Manager - CREQ187871 Description Good expertise in Project management and should be able to handle the projects with Dotnet and AWS . Looking for 14y-18y experienced Project Manager having experience in managing project using Webform, MVC, C#, Dot Net Core and AWS. Mandatory Experience in Project management tools PTS , JIRA etc. Proactively address...

  • Senior Human Resources Manager

    3 days ago

    pune, India Valkyrie People Consulting Full time

    Job Title: Senior Human Resources Manager Location: Pune, India Industry: Automotive Experience: 10+ years of relevant HR experience, with at least 3-5 years in a managerial role. Position Overview: The Senior Human Resources Manager will be responsible for leading the HR function at the Pune-based automotive manufacturing facility. This role will manage...

  • Senior Manager

    6 months ago

    Pune, India Vodafone Full time

    What you’ll do The Cyber Security Authority delivers cyber security activities, aligning global cyber security risk reduction with local market business and technology priorities and in line with the global cyber security strategy to be implemented in the local market/ Cyber Security Authority focusses on activities that protect Vodafone from...

  • Senior Product Manager

    3 days ago

    Pune, India Mulya Technologies Full time

    Senior Product ManagerLocation: PuneSenior Product ManagerProduct · Pune, Maharashtra (Hybrid)Company OverviewOur mission is to accelerate customer acquisition for B2B companies using artificial intelligence. Acquiring new customers is a universal need across millions of businesses worldwide. Our AI-based SaaS product helps sales and marketing teams...

  • Senior Campaign Manager

    1 week ago

    Pune, India Quess Corp Limited Full time

    Position: Senior ManagerRequired Skills:10-13 years of Digital Marketing experience or Media planning/buying and or Ad operations experience.Prior experience in handling a teamGood in communication and client handling experienceExperience in any of the Ad servers or DSP's like CM 360,GAM,DV 360,TTD,GA or Media buying platforms like Prisma/MediaTools, etc...

  • Senior Campaign Manager

    6 days ago

    Pune, India Quess Corp Limited Full time

    Position: Senior ManagerRequired Skills:10-13 years of Digital Marketing experience or Media planning/buying and or Ad operations experience.Prior experience in handling a teamGood in communication and client handling experienceExperience in any of the Ad servers or DSP's like CM 360,GAM,DV 360,TTD,GA or Media buying platforms like Prisma/MediaTools, etc...

  • Senior Campaign Manager

    7 days ago

    pune, India Quess Corp Limited Full time

    Position: Senior Manager Required Skills: 10-13 years of Digital Marketing experience or Media planning/buying and or Ad operations experience. Prior experience in handling a team Good in communication and client handling experience Experience in any of the Ad servers or DSP's like CM 360,GAM,DV 360,TTD,GA or Media buying platforms like Prisma/MediaTools,...

  • Senior Campaign Manager

    4 days ago

    pune, India Quess Corp Limited Full time

    Position: Senior ManagerRequired Skills:10-13 years of Digital Marketing experience or Media planning/buying and or Ad operations experience.Prior experience in handling a teamGood in communication and client handling experienceExperience in any of the Ad servers or DSP's like CM 360,GAM,DV 360,TTD,GA or Media buying platforms like Prisma/MediaTools, etc...

  • Senior Human Resources Manager

    2 weeks ago

    Pune, India Valkyrie People Consulting Full time

    Job Title: Senior Human Resources ManagerLocation: Pune, IndiaIndustry: AutomotiveExperience: 10+ years of relevant HR experience, with at least 3-5 years in a managerial role.Position Overview:The Senior Human Resources Manager will be responsible for leading the HR function at the Pune-based automotive manufacturing facility. This role will manage the full...

  • Senior Human Resources Manager

    4 days ago

    pune, India Valkyrie People Consulting Full time

    Job Title: Senior Human Resources ManagerLocation: Pune, IndiaIndustry: AutomotiveExperience: 10+ years of relevant HR experience, with at least 3-5 years in a managerial role.Position Overview:The Senior Human Resources Manager will be responsible for leading the HR function at the Pune-based automotive manufacturing facility. This role will manage the full...

  • Senior Project Manager

    11 hours ago

    Pune, India MPS Archonic India Full time

    Job Description:As a Senior Project Manager at MPS ARCHONIC, you will play a pivotal role in managing complex industrial facilities projects from inception through to completion. Your responsibilities will include overseeing project execution, coordinating with various stakeholders, and ensuring that all aspects of the project adhere to specifications,...

  • Senior Project Manager

    16 hours ago

    Pune, India MPS Archonic India Full time

    Job Description:As a Senior Project Manager at MPS ARCHONIC, you will play a pivotal role in managing complex industrial facilities projects from inception through to completion. Your responsibilities will include overseeing project execution, coordinating with various stakeholders, and ensuring that all aspects of the project adhere to specifications,...