Head of Customer Support

2 days ago

thoothukudi, tamil nadu, India BPRJ Full-time

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Company Description Hiring for a US Based D2C Healthcare brand.

CTC: 12-15 LPA

Must Have: Previous experience of handling a team of 100+

Qualifications

Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
Demonstrated Analytical Skills, with the ability to interpret data, identify trends, and drive process improvements.
Experience providing or overseeing Technical Support in a multi-service or multi-industry environment.
Proven ability to lead and develop remote teams, including performance management and coaching.
Excellent verbal and written communication skills, with clear, professional, and inclusive interaction styles.
Experience using CRM, ticketing, or helpdesk systems, and comfort working with digital collaboration tools.
Bachelor’s degree in business, communications, or a related field, or equivalent practical experience.
Background in customer operations within professional services, consulting, or technology environments is beneficial.