Operational Excellence Manager

2 weeks ago

delhi, India beBeeTechnicalLeader Full time

Job OverviewThe position of Team Lead requires an individual who can effectively guide and manage a team of NOC engineers.Key responsibilities include setting priorities, distributing tasks, and ensuring a balanced workload within the team.The ideal candidate will drive professional development through training, coaching, and ongoing feedback.Regular meetings with team members, performance evaluations, and goal-setting are essential for success in this role.Recruitment, onboarding, and integration of new team members are also critical components.The Team Lead will be responsible for overseeing day-to-day operations of the entire NOC function.This includes ensuring consistent monitoring, alert handling, and operational routine execution across all shifts.Validating and improving health checks, monitoring dashboards, and operational KPIs is crucial for success in this role.Shift handovers must be accurate, clear, and ensure continuity of operations.Incident response and coordination are critical aspects of this position.The Team Lead will ensure correct triage, prioritization, and mitigation actions by the team during major incidents.Cross-functional collaboration to enhance system reliability and monitoring coverage is also expected.Post-incident reviews must be conducted to document root cause analysis and follow-up action items.Team performance, SLAs, and KPIs will be closely monitored by the Team Lead.Identifying recurring issues, monitoring gaps, or operational inefficiencies is essential for driving improvement initiatives.Documentation, SOPs, runbooks, and process updates are also critical components of this role.Cross-functional teams must be collaborated with to enhance system reliability and monitoring coverage.Recommendations for improvements to monitoring, alerting, automation, and NOC workflows are expected from the Team Lead.Required Skills and QualificationsProven experience leading technical teams in NOC, Operations, or Monitoring environments.Strong troubleshooting expertise across network, system, and cloud environments.Knowledge of key network protocols (TCP, UDP, DNS, HTTP/S, SSH, BGP fundamentals).Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals.Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts.Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent.Ability to interpret logs, alerts, metrics, and telemetry data and guide the team in troubleshooting.Understanding of VPNs, firewalls, load balancers, proxies, and general IT infrastructure.Experience with ticketing and incident management tools (e.g. Jira, ServiceNow).Excellent communication skills, high situational awareness, and calm decision-making under pressure.High proficiency in English (written and verbal).BenefitsWorking in this dynamic environment offers opportunities for growth, learning, and professional development.OthersIf you have a passion for leadership and technical excellence, we encourage you to apply for this exciting opportunity.

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