Highly Skilled Salesforce Expert Wanted

6 days ago

pune, India beBeeTechnical Full time

Salesforce Senior Tech LeadThis role requires a highly skilled professional to lead a team of Salesforce developers and support engineers delivering ongoing managed services for a large healthcare client.Team Leadership & Delivery Management:Lead and mentor a 3–5 member Salesforce team handling ongoing support, maintenance, and minor enhancements.Oversee daily operations, ticket triage, and sprint planning to ensure timely and high-quality deliveries.Establish and enforce coding standards, deployment best practices, and review processes.Incident & Problem Management:Serve as L2 technical expert for resolving complex Salesforce issues escalated from L1 support.Ensure incidents are accurately categorized, prioritized, and resolved based on business impact and severity.Conduct root cause analysis for recurring issues and implement preventive measures.Coordinate with internal and client teams to manage critical or high-priority incidents effectively.Communication & Stakeholder Management:Maintain transparent communication with client stakeholders regarding ticket status, SLAs, and blockers.Collaborate closely with client IT and business teams to align support efforts with evolving business needs.Provide weekly status reports, RCA documentation, and recommendations for platform optimization.Continuous Improvement:Identify automation and improvement opportunities in the support process (e.g., monitoring, deployment, testing).Propose and implement minor enhancements that improve user experience and system performance.Stay current with Salesforce releases and recommend applicable updates or features for adoption.

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    7 days ago

    pune, India beBeeSoftware Full time

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    3 weeks ago

    Pune, India Applikon IT Solutions Pvt. Ltd. (A Salesforce Company) Full time

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    3 weeks ago

    Pune, India Applikon IT Solutions Pvt. Ltd. (A Salesforce Company) Full time

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    3 weeks ago

    Pune, India Applikon IT Solutions Pvt. Ltd. (A Salesforce Company) Full time

    Company DescriptionApplikon IT Solutions Pvt. Ltd., a Salesforce company, specializes in on-demand Customer Relationship Management projects, integration solutions, and enterprise application development. We focus on providing technology-driven solutions that effectively address business challenges. Our emphasis on outstanding customer service distinguishes...

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    3 weeks ago

    Pune, India Applikon IT Solutions Pvt. Ltd. (A Salesforce Company) Full time

    Company Description Applikon IT Solutions Pvt. Ltd., a Salesforce company, specializes in on-demand Customer Relationship Management projects, integration solutions, and enterprise application development. We focus on providing technology-driven solutions that effectively address business challenges. Our emphasis on outstanding customer service distinguishes...

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    3 weeks ago

    Pune, India Applikon IT Solutions Pvt. Ltd. (A Salesforce Company) Full time

    Company Description Applikon IT Solutions Pvt. Ltd., a Salesforce company, specializes in on-demand Customer Relationship Management projects, integration solutions, and enterprise application development. We focus on providing technology-driven solutions that effectively address business challenges. Our emphasis on outstanding customer service distinguishes...

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    5 hours ago

    Pune, Maharashtra, India vertex tech solutions Full time

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    Pune, Maharashtra, India Plumlogix (MBE Salesforce Partner) Full time

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    Pune, Maharashtra, India Plumlogix (MBE Salesforce Partner) Full time

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    Pune, India KnowCloudAI Full time

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