Customer Service Professional

2 days ago

surat, India beBeeCustomer Full time

Job OverviewWe are seeking an experienced customer service professional to manage daily requests and provide exceptional support across various channels.Efficiently handle customer inquiries through a shared mailbox, ensuring timely responses.Identify and address customer complaints, providing resolutions that meet their needs.Coordinate product sales, process returns, and related requests with accuracy and attention to detail.Requirements:Proven experience in customer service and conflict resolution.In-depth knowledge of automotive repair, parts, and components.Strong technical or engineering background.Excellent proficiency in English, both written and verbal.Key Responsibilities:Cultivate long-term relationships with customers by delivering personalized service.Maintain accurate records of customer interactions and transactions.Stay up-to-date with industry trends and developments to enhance product knowledge.About the Role:This is a remote position, allowing for flexibility and work-life balance.The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

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