Visionary Community Builder

Global Communications ExpertThe role of Global Communications Expert is pivotal in supporting a 24/7 team, focusing on crafting and managing community posts to engage with a global audience. A strong emphasis is placed on possessing excellent English language skills, flexibility to work across shifts for continuous coverage, and the ability to interact effectively with complex, high-level stakeholders.Key Responsibilities:Community Engagement: Develop, manage, and monitor community posts to foster engagement, share updates, and communicate key information to global audiences.Strategic Communications: Develop and execute communication strategies for internal and external stakeholders, including executive communications, crisis communications, and awareness campaigns.Content Creation: Produce and maintain concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations.Internal Content Management: Create and manage internal site content, ensuring organizational accuracy, consistency, and brand alignment.Document Control: Maintain a robust library for document control, team collaboration, and socialization for the communications team.Training Resource Development: Provide business partners with recommendations to support the development and implementation of training resources and plans.Process Simplification: Translate complex processes into clear language, workflows, and step-by-step instructions.End-to-End Communications: Participate in all phases of communications development from project planning through release, including writing, editing, and publishing.Cross-Project Coordination: Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity.Operational Efficiency: Seek opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs), and managers.Audience Adaptation: Tailor content to fit different audiences' needs, applying critical thinking to ensure communications meet standards and are contextually appropriate.Industry Awareness: Maintain working knowledge of industry-standard platforms and best practices.Qualifications:Education: Bachelor's degree required.Experience: 5–7 years of experience in communications, content creation, or related roles, with a proven track record of managing community posts and presenting policies globally.Project Management: Demonstrated project management skills with a proven ability to drive results.Stakeholder Engagement: Ability to analyze stakeholder needs, resolve conflicts, and communicate decisions effectively.Global Program Support: Experience managing requests from regional and local partners to ensure the success of global programs.Leadership: Demonstrated leadership skills, including experience working in cross-functional or pyramid capacities.Communication: Excellent English communication skills—written, verbal, and presentation—with the ability to engage complex, high-level stakeholders.Analytical Skills: Strong analytical and critical thinking abilities.Motivation: Highly motivated, positive attitude, and ability to work independently as well as collaboratively in a team environment.Technical Proficiency: Proficient with Microsoft Excel, Outlook, Word, and PowerPoint.Flexibility: Willingness and ability to work flexible hours, nights, weekends, and holidays to support 24/7 operations.This role is ideal for a professional who thrives in dynamic environments, passionate about driving engagement, clarity, and operational excellence through strategic communications.