Admission Counsellor_Vibgyor, Chokkanahalli

Primary responsibilities:Parent Relationship Management:- Ensure all parents are aptly welcomed and comfortably seated.- Effectively address/resolve parents' enquiries across mediums i.e. in-person, over the phone, email, company website etc.- Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight- Adroitly track all parents' queries via organizational query traction mechanism like CRM etc.- Generate parents' delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.- Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.- Ensure ambient and parent friendly environment of the front office area with assistance from the admin department.- Facilitate the information of all elements pertaining to a child's life cycle in the school as well as post school activities, summer camps etc.Sales and Marketing:- Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.- Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.- Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needsContact DetailsDhanya.c@vgos.org or 9895149966