Support & Integrations Engineer

4 days ago

bangalore, India Pramaan Labs Full time

Support & Integrations Engineer Location: Bengaluru/Gurugram Type: Full-time Compensation: 16–20 LPA (depending on experience) We’re hiring a Support & Integrations Engineer on behalf of a fast-growing SaaS company transforming how e-commerce merchants manage their inventory and data. You will be one of the earliest technical hires driving onboarding success, API and data integrations, internal tooling, and cross-functional collaboration. If you enjoy debugging, building, and owning customer-facing technical workflows end-to-end, this role is for you. What you'll do Lead technical onboarding for new merchants, resolving integration and data issues Debug API integrations, webhooks, authentication flows, and data pipelines (Shopify and others) Build & maintain internal tools (Python) that supercharge the customer success team Work closely with Engineering & Product to diagnose and resolve complex issues Perform root-cause analyses, implement preventive measures, and improve onboarding flows Communicate clearly with global stakeholders and guide merchants through technical challenges Own integration health, data accuracy, and overall onboarding experience end-to-end Qualifications Must-haves: 4+ years in technical support engineering, solutions engineering, backend engineering, or integrations Strong Python for scripting, debugging, and small tool development (FastAPI is a plus) Strong SQL skills; experience debugging data inconsistencies across systems Experience troubleshooting REST APIs, auth flows, JSON payloads, and webhook issues Excellent communication skills — comfortable working with international stakeholders A proactive, problem-solving mindset with ownership and customer empathy Preferred Qualifications Experience with Shopify, Amazon, or other e-commerce APIs Experience working in a SaaS tech company or digital product team Familiarity with PostgreSQL, MongoDB, or analytical databases Experience building small internal tools to automate workflows Exposure to ticketing systems and debugging tools like Zendesk, Sentry, Datadog Tech Stack Backend: Python, FastAPI Data: PostgreSQL, MongoDB, QuestDB, ClickHouse Infra: GCP, Docker Internal Tools: Next.js Tooling: GitHub, Sentry, Datadog, HubSpot, Zendesk Why this role matters You’ll be the technical backbone enabling merchants to get value from day one. Your work will directly influence onboarding quality, product reliability, and internal tooling efficiency. As a senior member of this function, you’ll help shape integrations, support operations, and customer-facing engineering for years to come. What's Offered Competitive salary (16–20 LPA) High ownership in a new but critical function Hybrid/remote flexibility Growth paths into Integrations Engineering, Solutions Engineering, or Product Direct visibility with engineering, product, and CX leadership This role is hired through Pramaan Labs, a machine learning and product engineering firm partnering with high-growth startups to build scalable systems across data, AI, and product domains.

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