IT Project Leader

7 days ago

ajit, India beBeeLeadership Full time

Associate Manager Job DescriptionAs an Associate Manager, you will lead the successful execution of IT service projects and oversee project-based teams.This role combines leadership in project delivery management responsibilities with fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.Delivery Management: Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and performance standards.SLA and KPI Management: Ensure that all projects meet contractual SLA obligations and internal performance metrics.Customer Relationship Management: Act as the primary liaison for customers on project-related issues, updates, and escalations.Operational Efficiency: Monitor service delivery metrics and take corrective or preventive actions as required.Resource Management: Assign, manage, and oversee project-specific team resources to ensure optimal utilization and alignment with project goals.Key ResponsibilitiesProject Delivery ManagementThe Associate Manager will lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and performance standards.Service Level Agreement (SLA) and Key Performance Indicator (KPI) ManagementThe Associate Manager will ensure that all projects meet contractual SLA obligations and internal performance metrics.Customer Relationship ManagementThe Associate Manager will act as the primary liaison for customers on project-related issues, updates, and escalations.Operational EfficiencyThe Associate Manager will monitor service delivery metrics and take corrective or preventive actions as required.Resource ManagementThe Associate Manager will assign, manage, and oversee project-specific team resources to ensure optimal utilization and alignment with project goals.

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