SAP Service Management Professional

7 days ago

anand, India beBeeService Full time

Job Title: SAP Service Mgmt. Functional-SAP CRM Service ExpSAP Service Management Functional Job DescriptionCreate and track notifications for complaints, service requests, and detected problems.Prioritize and classify notifications for efficient management.Create and manage service orders to plan and execute interventions.Track the status of service orders, resources used, and associated costs.Monitor stock movements and replenishment levels.On-site intervention planning, including management of technicians and equipment.Track interventions in real time and adjust schedules if necessary.Creation and management of service contracts, including conditions, SLAs, and billing terms.Monitoring contract compliance and managing renewals.Billing management for services rendered, including generation of invoices based on interventions and parts used.Integration with SAP FI for payment and accounts receivable management.Reporting and analysis tools to monitor service performance.Generate customized reports to monitor KPIs and SLAs.Knowledge on integration of CS and PM module.Required Skills and Qualifications:The preferred profile should have worked on the above in SAP CRM Service module that handles customer service interactions, including case management, service requests, and scheduling service engineers. Experience on S/4 HANA is a must. Exposure to Fiori is good to have. Key Requirements: SAP CRM Service module experience S/4 HANA expertise Fiori exposure Benefits:We offer a challenging work environment where you will be able to develop your skills and expertise. Our team is dedicated to providing excellent customer service and we are looking for like-minded individuals to join us.Others:Please note that this is a general job description and may vary depending on the specific requirements of the position.

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