HCLTech | HCLTech Walkin-Drive
3 weeks ago
Drive Details:
- Location: Bangalore-ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066
- Interview Date: 21st December, Saturday
- Reporting Time: 11 AM to 4 PM
- Experience: 2 to 7 years
- Skill: Telecommunication & Order Management background is must
Other details:
- Shift: Night Shift ( US Shift hours)
- Mode of work: Work from Office
- Cab Facility: Yes (two way)
Responsibilities include:
- Order verification (OVC) and Order Entry
- Validate the pre-order received and refer it back to the Client Sales team if additional information is needed
- Validate technical/site details
- Gather and verify data with the customer, including:
- Customer name and technical/site contacts, site readiness
- Products ordered, product intervals, and customer delivery date requirements
- Review order status communication plan
- Obtain Customer Service Record (CSR) for porting requests submitted through the client order to cash platform
- Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR
- Reserve appropriate telephone numbers (VOIP Orders)
- Confirm that all documentation and customer information provided by Sales, Solution Architect, Global Client Services, and the Customer is complete
- Update and complete order information
- Submit orders to provisioning
- Manage fallout/exception orders, including:
- Tracking assigned orders, resolving order fallout tasks, and driving resolution of order rejections
- Escalating to supplier organizations on orders requiring action
- Confirming that all pre-work activities related to activation are complete
- Coordinating test and installation, scheduling activation
- Perform all Order Management fallout functions related to groups of orders for a single client or project
- Provide senior-level support for escalated orders, high visibility clients, and high revenue orders
- Update price impacting quotes for change orders
- Manage and resolve fallout in specialty areas such as circuit provisioning and network builds
- Provide vendor partner oversight
- Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
- Ensure order completion and validate order sent to billing
Skills and Qualifications:
- Must have experience in Telecommunications, Networking Technologies, and Solutions
- SFDC tool & processes knowledge
- Ability to deliver written and verbal messages with customers
- Critical thinking in the decision-making process
- Technical aptitude and forward thinking
- English literacy and numeracy
- Strong customer service focus with a drive to deliver a world-class customer experience
- Clear, confident communicator with strong written and verbal presentation skills
- Ability to work independently and as part of a team
- Perform well under pressure to meet deadlines
- High attention to detail, data accuracy, and quality of input
- Experience in a B2B/Corporate environment
- Problem management and strong analytical skills
***Please carry a Govt. ID proof with you, while visit office.
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