Cybersecurity Operations Manager

7 days ago


salem, India beBeedelivery Full time

Service Delivery ManagerWe are seeking a seasoned Service Delivery Manager to lead our team of cybersecurity experts.Main Responsibilities:Presenting client operational reports at regular meetingsClient SLAs and Reporting (including driving enhancements)Ensuring L1 and L2 analysts meet SLA and follow proceduresStrong report writing skillsNew Client onboardingImproving operations and client engagementDeveloping CSIPs for client patch managementUnderstanding client business, orchestrating strategic planning and roadmapsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementKey RequirementsAt least 5 years of experience in Service ManagementDelivering SOC services is crucialMSP environment experienceITIL Service Management accreditationProven Incident response experienceStrong ITSM service delivery knowledgeAbility to present at C-suite levelLeading and collaborating with multi-disciplined teamsTime management skillsStrategic thinking and a proactive attitudeA willingness to work in a fast-growing and changing environmentSelf-sufficiency and autonomyAchieving results through teamworkInfluencing stakeholders for continuous improvementLeading incidents to resolution



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