Senior Program Manager

17 hours ago

bangalore, India Engati Full time

We are looking for a driven and detail-oriented Senior Program Manager to lead and execute high-impact customer implementations and internal development projects. You will work with fast-scaling, enterprise-grade customers to ensure projects are scoped, developed, and delivered with precision and quality. As a Program Manager, you will be the bridge between external stakeholders and internal product, customer solutioning teams. You will also play a key role in guiding our internal developer team sprints and contributing to better execution and delivery.

Responsibilities:


  • Lead end-to-end project delivery for enterprise customer implementations – from kick-off to go-live.
  • Define and manage project scope, timelines, milestones, deliverables, and resource planning.
  • Manage external stakeholders, ensuring clear communication and expectation setting throughout the engagement.
  • Ensure thorough planning, scoping, development, testing, and quality assurance for each project milestone.
  • Proactively identify and manage risks, scope changes, or blockers during project execution.
  • Push back on scope creeps or additional asks from clients that are out of scope unless aligned with change requests or commercial terms.
  • Collaborate with developers to plan and track internal project sprints aligned with product roadmap goals.
  • Help convert product objectives into sprint deliverables and track progress across teams.
  • Work closely with cross-functional teams (Product, Engineering, QA, and Customer Success) to ensure on-time and high-quality releases.
  • Drive post-implementation reviews, retrospectives, and documentation for continuous improvement.


Key Requirements:


  • 2 - 4 years of experience in Program Management, Project Delivery, or related roles within SaaS or tech product environments.
  • Proven experience managing large customer accounts and multiple project tracks simultaneously.
  • Strong organizational and execution skills with a knack for juggling multiple priorities.
  • Ability to manage and align internal teams while confidently interfacing with enterprise clients.
  • Comfortable with Agile methodologies and sprint planning.
  • PMP certification is necessary.
  • Strong communication, negotiation, and stakeholder management skills.
  • Ability to push back diplomatically on scope creep and manage delivery expectations.
  • Detail-oriented with a passion for delivering quality results on time.
  • Prior experience in working with developers and understanding tech/product delivery cycles is a strong plus.


If you are passionate about delivering high-impact customer projects while contributing to product execution at scale — we’d love to hear from you.


📍 Location: HSR Layout, Bangalore - 560103 - Work from Office all 5 days a week

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