Lead / Senior Manager Service - Power Product Industry

About Candidate Desired Education, Competencies & Years of experienceEducation required: Degree / masters in electrical/ Electronic or Mechanical EngineeringExperience in Service process in similar Industry like Nickel Cadmium / Lithium Ion / Lead Acid Battery IndustryExposure to the Power products industry is needed Exposure to Industrial and Business processes is key Strong orientation to technical aspects of products10 to 12 Plus experience of working in a service environment is required.Exposure to working in multicultural set up is preferredPrinciple responsibilities:Act as a key interface between customer and internal stakeholders for all After sales Service deliverablesResponsible for preparing key service KPIs, animating meetings based on KPI outcomes and driving improvement actionsResponsible for delivering Service-related documentations to customers based on agreed contractual deliverablesResponsible for building and updating the deliverable list of the projectResponsible for driving continual improvements in consultation and in coordination with Internal stakeholders - based on Field level product and services performancesGuarantee the services quality by ensuring compliance with internal procedures and customer quality assurance plan if applicable.Develop documentation relevant to the project needs from Service needs & requirementsLead customer centric initiatives to improve customer satisfaction index.Lead customer centric actions as well as handle Nonconformities on day to day basisProper safety practices and safety training up to date Support our team members and constantly build safety cultureStrong safety culture to ensure compliance in accordance with practices / governing standardsTrain our customers , internal service team and Third Party service providers Principle networks and interfaces:External:Customers - Across sectors like Infrastructure, utilities ( Power Generation& Transmission, Oil& Gas , Rail OEMs , Rail customers in Public sectors )Global & Local (Competence centers of Company in Europe / other countries) Service & Quality Assurance teamsGlobal & Local Sales and engineering teamsInternal:HSE ( Health Safety & Environment)Sales and Marketing team Cross functional teams Engineering, Supplier Quality, Supply chain, Manufacturing teamsSupervisory responsibilities:Participate in management routinesPerformance Management Routines Company Operational Excellence systems (SES)Manage team of service Engineers Record and plan for prompt response to installation requirements.Meet schedules based on Customer Contractual needs & demandsLead & supervise commissioning activity/arrange by managing team from within the organization and channel partners (service providers on behalf of Company)Drive continuous improvement actions in coordination with Quality and Cross Functional teamsHandle routine Service or Quality related issues or problems at high standards. Adopt escalation systems as appropriatePrepare reports like monthly / weekly as appropriate and based on set processes and standardsEnsuring daily rhythm for closure of Customer issues comprehensivelyUpkeep of MIS on Claims, data management & presentation preparation for Management ReviewsMaintain schedules of AMCs (Annual Maintenance Contracts) , Installation & Commissioning visit, timely services and maintain records Update records of commissioning and obtain completion certificate from customer.Process Documents that lead to timely realization of receivables in accordance with schedules and support timely cash collection.Co-ordination with marketing for commercial activities.