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Experience Required 2-10 YearsJob Type PermanentLocation Hyderabad – WFOOverviewWe are seeking a seasoned professional with extensive experience in inside sales and customer service to lead and strengthen our B2B travel partnerships. In this role, you will be responsible for managing high-value travel agent relationships, driving revenue growth, mentoring junior team members, and ensuring exceptional service delivery across our product portfolio. This position requires a blend of strategic sales acumen, leadership capability, and deep industry expertise.Role and Responsibilities · Strategic Account Management: Build, nurture, and expand long-term relationships with key travel agents and partners, driving business growth and retention.· Sales Leadership: Apply consultative and solution-driven sales strategies to consistently achieve and exceed revenue targets across flights, hotels, and ancillary services.· Team Mentorship: Guide and mentor junior Inside Sales & Service Consultants to enhance productivity, sales performance, and service excellence.· Escalation Handling: Act as the senior escalation point for critical issues, ensuring timely and effective resolution with professionalism.· Collaboration & Strategy: Work closely with sales leadership to design and implement growth strategies, account plans, and promotional campaigns.· Market Intelligence: Stay abreast of evolving travel industry trends, competitor offerings, and GDS technology updates to provide strategic insights and recommendations.· CRM & Reporting: Ensure accurate and timely reporting of all sales activities, pipeline status, and agent interactions within the CRM system.· Customer Experience Excellence: Consistently elevate the service experience by anticipating partner needs and delivering proactive solutions.Desired Skills ·7–10 years of progressive experience in B2B Inside Sales / Customer Service within the Travel & Tourism industry. · Demonstrated success in achieving and surpassing sales and revenue targets.· Expertise in managing high-value accounts and fostering long-term business relationships. · Strong leadership and mentoring skills with proven ability to guide and develop teams. ·In-depth knowledge of GDS systems (Amadeus, Galileo, Sabre, etc.) and B2B booking platforms. · Excellent communication, negotiation, and problem-solving skills.· Strong business acumen with the ability to align client needs with organizational goals.· Self-motivated, performance-driven, and adaptable to fast-paced, dynamic business environments.
