Salesforce Solutions Architect

3 days ago

ballari, India beBeeConsultant Full time

CRM Implementation ConsultantWe are seeking an experienced CRM Implementation Consultant to optimize customer service operations utilizing expertise in Salesforce Service Cloud and Genesys Cloud CX.Key Responsibilities:Explain the architecture of Salesforce Service Cloud and its integrations within customer service operations, emphasizing key performance indicators.Provide in-depth knowledge of CRM integrations, focusing on ticketing and agent-facing interfaces, including operational use cases.Offer expertise on Genesys Cloud CX, including pairing with ticketing systems and CRM integrations in production environments, highlighting efficiency gains.Articulate when and why organizations should choose Genesys over other platforms like Zendesk, based on unique use cases and return on investment.RequirementsTo succeed in this role, you will need:Expertise in Salesforce Service Cloud architecture and integrations.In-depth knowledge of CRM integrations, particularly ticketing and agent-facing interfaces.Experience with Genesys Cloud CX, including pairing with ticketing systems and CRM integrations.Ability to articulate the benefits of Genesys over other platforms, based on unique use cases.BenefitsThis is a challenging yet rewarding role that offers:A competitive salary and benefits package.The opportunity to work with cutting-edge technology and innovative clients.A collaborative and dynamic work environment.About the RoleThis is an exciting opportunity for an experienced CRM Implementation Consultant to join our team. If you are passionate about optimizing customer service operations and have expertise in Salesforce Service Cloud and Genesys Cloud CX, we would love to hear from you.

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    ballari, India beBeeArchitect Full time

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    Ballari, India TalentBridge Full time

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