Transactional Quality Analyst
6 hours ago
Job TitleQuality Analyst (Transactional Quality) Required Knowledge:At least one year of experience as a QA in the service Industry, with a solid track record in a Customer Service role and basic knowledge about Transaction QualityIntermediate proficiency on MS Excel and PowerPointLanguage Proficiency - English, Hindi and any regional languagesDemonstrated knowledge of Six Sigma, basics of statistics and Lean Key Responsibilities:Monitoring calls and all types of business transactions with end usersAdhering to the periodic quality monitoring targets set for each sampling type assignedTimely, accurate and effective feedback and mentoring to agents based on the transactions monitored. Ensuring the agents are aligned to the Voice of the Customer and understand the monitoring standards clearlyCreate agent development plans, RCAs, Corrective plans and provide actionable insights and recommendations to business based on observations from escalations, VOC and Quality Monitoring dataIdentify, Analyse, Suggest, Develop, Implement and Evaluate solutions to boost customer experience and reduce customer effort or painPrepare accurate and Timely MIS/reports based on agreed periodicityEnsuring continuous and consistent calibration of self for any changes in the process or quality SOPsPartnering with the training team to facilitate new hire orientation sessions on qualityQualification: Any Graduation or Post Graduation Disclaimer:This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.Data Utilization Disclaimer:By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.
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Lead, Strategic Transaction
7 days ago
bangalore, India Tata Electronics Full timeAbout Tata Electronics:Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India's first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in...
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Lead, Strategic Transaction
6 days ago
bangalore, India Tata Electronics Full timeAbout Tata Electronics:Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India's first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in...
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Quality Analyst
4 weeks ago
bangalore, India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...
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Quality Analyst
6 hours ago
bangalore, India PALMONAS Full timeTitle: Quality Analyst – Customer ServiceDepartment: Customer Service / OperationsLocation: Verdant-84 (Pune)Employment Type: Full-TimeAbout the RoleWe are looking for a detail-oriented and customer-focused Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer...
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Quality Analyst
9 hours ago
bangalore, India Convin Full timePosition: Quality Analyst Growth Consultant- BPOAbout ConvinConvin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer...
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Quality Analyst
9 hours ago
bangalore, India Firstsource Full timeAbout FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...
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Lead, Strategic Transaction
1 week ago
bangalore, India Tata Electronics Full timeAbout Tata Electronics:Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India’s first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in...
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Lead, Strategic Transaction
1 week ago
Bangalore, India Tata Electronics Full timeAbout Tata Electronics: Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India’s first AI-enabled state-of-the-art Semiconductor Foundry. This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in...
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Quality Analyst
5 days ago
bangalore, India Natwest Group Full timeJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
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Financial Due Diligence Analyst/ Senior Analyst
2 weeks ago
bangalore, India eCloudacc Support Services Full timeWe're hiring and have multiple opening for motivated FDD/QoE Analysts/ Senior Analysts to support our rapidly growing Transaction Advisory Services practice, with a focus on US-based deals. The ideal candidate has 2–3 years of experience in transaction advisory or due diligence, strong financial analysis skills, and excellent English communication.Key...
