Senior Operations Role

20 hours ago

gautam buddha nagar, India Denave Full time

We are seeking an experienced and result-oriented Senior Operations Manager to oversee and optimize our e-commerce business operations . The ideal candidate will have strong expertise in managing end-to-end e-commerce processes including seller/merchant acquisition, account management, business development, and operations excellence . This role demands a strategic thinker with hands-on execution skills who can drive scalable growth across B2B and B2C e-commerce ecosystems.

Job Responsibilities

Business & Operations Management

  • Manage day-to-day e-commerce operations across multiple categories and clients including marketplaces, payment wallets, delivery aggregators, online transport networks, and digital platforms.
  • Drive merchant and seller acquisition strategies and ensure strong seller/customer account management.
  • Monitor seller performance, product/category assortment, and marketplace efficiency to ensure consistent business growth.
  • Ensure smooth coordination across cross-functional teams .

Business Development & Growth

  • Identify and execute new business development opportunities to expand e-commerce verticals.

P&L Ownership & Strategy

  • Manage P&L responsibilities ensuring accurate revenue recognition, cost control, and margin achievement.
  • Develop and implement business strategies, KPIs, and performance metrics to achieve growth targets.

Team Leadership

  • Lead and mentor multi-level teams
  • Foster a collaborative, high-performance culture that delivers consistent results.

Qualifications & Skills

  • 10–15 years of experience in e-commerce operations, business development, or sales management, with proven success in driving growth and managing P&L.
  • Strong understanding of B2B and B2C e-commerce ecosystems including marketplaces, payment solution and delivery networks.
  • Demonstrated experience in merchant/seller acquisition, account management, and customer lifecycle management.
  • MBA or equivalent preferred.

Why Join Us?

• Opportunity to lead operations in a fast-growing e-commerce business vertical.

• Ownership of P&L with high visibility to senior leadership.

• Be part of a dynamic team driving innovation and growth in digital commerce.

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