Senior SAP Ariba Technical Expert

7 days ago

agra, India beBeeExpert Full time

We are seeking a seasoned SAP Ariba expert to join our team as an Application Maintenance and Support Specialist.Should possess more than 7+ Years of experience in SAP AribaShould have worked extensively on SAP Ariba Application SupportVery good academic backgroundVery good communication skills who can interact with clients and other partners to effectively understand the problem and provide solutions. Should possess SAP MM cross functional skills to determine the root of the issue.SAP Ariba SkillsAriba Sourcing Ariba ContractAriba SLPVery good knowledge on CIG integration with SAP S/4 HANAContract workflow managementAbout This Role:Offshore Consultant responsible for handling L2 and L3 Incidents Expected to investigate incidents and Problem tickets which is assigned to him/her.Provide resolution to the incidents / problem tickets as per the Service Levels defined and restore business continuity as quick as possible. Provide status update on all the tickets to service delivery managerResponsible for keeping SLAs intactPeriodically update the issue log with the right information in the ticketing tool for the incidents / problem management tickets. Timely escalation on the ticket to third party and vendor, take end to end ownership until the issue is completely resolved. Periodically monitor background job and take corrective action in case of failureRecommend industry best practices, implement service improvement plans and ultimately bring application stabilityPrepare and maintain all documentation required for the engagementCooperate with audit team, implement recommendations received from Audit teamConnect with Business Users team periodically to update the status of the incidents, problem tickets and system changes. Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.

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