Strategic Workforce Optimization Specialist

2 weeks ago

kannur, India beBeeWFM Full time

Job TitleWe are seeking an experienced Verint WFM Engineer to join our expanding team in India. As a key member of our team, you will play a critical role in designing, deploying, configuring and optimizing Verint systems to support workforce efficiency, operational insights and compliance objectives.Your responsibilities will include leading the end-to-end implementation of Verint WFM, DPA and Speech Analytics solutions, including requirements gathering, system configuration, testing and go-live support. You will collaborate with cross-functional teams to ensure solutions align with business goals and deliver measurable value.Key Responsibilities:Design and Maintain Forecasting Models: Design and maintain forecasting, scheduling and real-time adherence models within Verint WFM.Configure DPA and Speech Analytics: Configure and fine-tune DPA and Speech Analytics to capture actionable insights, monitor process compliance and support quality improvement initiatives.Provide Technical Support: Provide technical support, troubleshooting and ongoing system administration for Verint applications. Develop documentation, training materials and deliver user training as needed.Qualifications:Experience with Verint Solutions: Proven hands-on experience implementing and supporting Verint WFM, DPA and Speech Analytics solutions.Strong Understanding of Workforce Planning: Strong understanding of workforce planning, call center operations and process optimization.System Integration Experience: Experience with system integrations, data feeds and reporting within the Verint ecosystem.Excellent Communication Skills: Excellent problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.Verint Cloud Certification: Verint Cloud Certified (VCS).

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