Information Technology Manager

Roles and Responsibilities:System Administration: Manage and maintain Windows, macOS, and Linux systems, including installations, upgrades, patch management, and performance monitoring.Network Management: Oversee network architecture and operations; configure and manage Palo Alto firewalls, Aruba switches, and access points; ensure network reliability, security, and optimal performance.Asset Management: Supervise the complete lifecycle of IT assets—procurement, allocation, tracking, and disposal—while maintaining accurate inventory and compliance records.Infrastructure Management: Plan, configure, and manage servers, storage, and IT infrastructure resources; ensure high availability and scalability of systems.Technical Support Oversight: Lead the IT support function to ensure timely resolution of system, software, and network issues; coordinate with cross-functional teams for seamless IT operations.Problem Resolution: Analyze and resolve complex IT incidents; perform root cause analysis to prevent recurrence and optimize system reliability.Cybersecurity & Compliance: Implement and monitor security controls, firewall rules, and access policies; support cybersecurity audits and ensure adherence to organizational security standards.Documentation & Reporting: Maintain comprehensive IT documentation, asset logs, and network diagrams; prepare periodic reports on IT performance, uptime, and security posture.Preferred Skills and Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field, with CCNA Certified, and MCSA certification good to have as well.Minimum 3 years of hands-on experience in IT infrastructure management, networking, and asset management.Strong technical expertise in Windows Server, macOS, and Linux environments.Proficiency in network management, firewall administration (Palo Alto), and switch configuration (Aruba or equivalent).Sound understanding of TCP/IP, DNS, VPNs, and LAN/WAN technologies.Experience with IT asset lifecycle management and related documentation processes.Excellent analytical, problem-solving, and communication skills.Ability to lead IT operations, manage priorities effectively, and perform in a fast-paced environment.Why You'll Enjoy Working at Kratikal:Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future).We are an equal opportunity employer, where everyone has a fair chance.About Us-: Kratikal Tech Limited is a leading B2B cybersecurity firm offering cutting-edge cybersecurity solutions and services such as Network Security Audits, Compliance Implementation, IoT Security, and VAPT. Serving over 150+ enterprise customers and 1825+ SMEs across industries, including E-commerce, Fintech, BFSI, NBFC, Telecom, Consumer Internet, Cloud Service Platforms, Manufacturing, and Healthcare, Kratikal is dedicated to helping organizations combat cybercriminals using advanced, technology-driven cybersecurity solutions. The company also develops in-house cybersecurity products, including AutoSecT, competing with industry giants, alongside TSAT (Threatcop Security Awareness Training), TDMARC (Threatcop DMARC), TLMS (Threatcop Learning Management System), and TPIR (Threatcop Phishing Incident Response). These products have received numerous awards and recognitions for their innovation and effectiveness. Kratikal has been honored as the Top Cyber Security Startup at the 12th Top 100 CISO Awards. With a global reach, Kratikal collaborates with renowned organizations to secure their digital landscapes. For more information, visit our websites at www.kratikal.com and www.threatcop.com.