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Assistant Vice President, Financial Services

2 months ago

jaipur, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Financial Services

In this role, you will be responsible for leading the LOB of more than 300 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaininga high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities 

Team and Operational Management:

Lead and supervise a team, ensuring that day-to-day operations run smoothly and efficiently.

Develop and implement strategies to improve operational workflows and departmental processes.

Set performance goals for the team and provide coaching and mentorshipto staff.

Client Relationship Management:

Maintain and nurture relationships with key clients, offering support and solutions tailored to their financial needs.

Act as a point of contact for clients, providing exceptional service and resolving issues.

Financial and Performance Analysis:

Analyse financial and performance data to ensure department meets its targets.

Strategic Planning and Execution:

Work with senior management to develop and execute strategic plans aimed at achieving business objectives.

Lead or participate in special projects or initiatives that align with the bank’s growth goals.

Provide input into product development and improvements based on customer needs and market trends.

Staff Development & Performance Management:

Conduct performance reviews, set clear objectives, and provide regular feedback to team members.

Identify and develop high-potential employees, fostering a culture of continuous learning and development.

Qualifications:

Minimum Qualifications/Skills

Previous experience in the Banking space with confirmed tenure in mid/senior management role in the Shared Services industry and should be a subject matter expert on various aspects of Lending operations. 

Excellent communication skills and client relationship building 

Experience in directly leading and running an Operations team and be directly accountable for outcome metrics per the agreed Service levels by the clients 

Understanding of Performance measurements and ability to lead day-to-day performance such as Productivity, Customer Experience, Efficiency, Shrinkage among others. 

Identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving a better business outcome 

Outstanding customer relationship skills 

Experience holding and representing the process independently in Customer Reviews and visit

Process transformation experience

Preferred Qualifications/ Skills

Postgraduate in Management or Finance preferred 

Balancing critical issues and customer concerns 

Establishing/maintaining a customer-centric culture 

Acquiring references, case studies, and testimonials from customers 

Have the ability and experience of cross-functional teamwork and partnership skills