Senior Business Analyst

21 hours ago

tamil nadu, India Amura Health Full time

Role Overview :

We are seeking a Senior Business Analyst to join our TechOps & Service Excellence team, driving clarity between business needs and technical delivery. This role is hands-on and pivotal in translating complex business problems into structured documentation, ensuring seamless collaboration between stakeholders, Program Managers, and engineering teams.

You will own the end-to-end requirement lifecycle — from stakeholder discussions to functional documentation, data validation, and supporting successful solution delivery.


Key Responsibilities :

1. Requirement Gathering & Analysis

  • Partner with business stakeholders to understand goals, workflows, and pain points.
  • Facilitate structured requirement workshops and capture detailed user stories, BRDs, and FRDs.
  • Perform gap analysis and feasibility assessments in collaboration with technical teams.

2. Documentation Excellence

  • Create and maintain high-quality documentation: business requirements, functional specs, process flows, data flow diagrams, and impact assessments.
  • Standardize documentation templates and ensure traceability throughout the lifecycle.
  • Support external/internal teams with clear SOPs, knowledge articles, and process documentation.

3. Data Validation & Analysis

  • Investigate and triage data issues by querying databases (SQL, etc.).
  • Work with TechOps engineers to analyze source-to-target mapping and reconciliation.
  • Validate that solutions meet business and regulatory requirements.

4. Stakeholder Engagement

  • Act as the bridge between business, PMs, and engineering teams.
  • Translate business needs into actionable items for technical teams.
  • Participate in agile ceremonies (grooming, sprint planning, retrospectives) to ensure requirements are fully understood.

5. Process & Continuous Improvement

  • Identify opportunities to optimize business processes and workflows.
  • Recommend system/process enhancements with measurable business value.
  • Help embed a documentation-first culture within the team.


Required Qualifications :

  • 7–9 years of Business Analysis experience in tech-first organizations (SaaS, BFSI, Healthcare, or similar domains).
  • Proven ability to own requirement gathering and documentation end-to-end.
  • Strong knowledge of Agile methodologies (Scrum, Kanban).
  • Hands-on experience with SQL/data validation.
  • Excellent communication, presentation, and stakeholder management skills.
  • Proficiency in Jira, Confluence, Lucidchart/Draw.io, MS Office/Google Suite.


Preferred Qualifications :

  • Experience in data-driven projects (ETL, APIs, reporting).
  • Exposure to support/ticket triage environments.
  • Certifications: CSPO, IIBA Agile Analysis, SAFe, or equivalent.
  • c, TTR).
  • Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

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