IT Operations Specialist

1 week ago

ajit, India beBeeJobSeeker Full time

IT Support ProfessionalWe are seeking a seasoned IT support specialist to join our dynamic helpdesk team. This role involves providing timely and effective resolution of end-user issues, utilizing remote tools and diagnostic utilities to aid in resolving support requests.Key Responsibilities:Ensure smooth IT operationsContribute to policies, procedures, and their implementationEnrich the IT knowledge base and trainingRoles and Responsibilities:Provide first contact support via telephone, web portal, or emailPrioritize incidents and service requests according to defined processesUse remote tools to aid in resolving support requestsInstall and configure hardware and software components throughout various network infrastructure devicesPerform preventative maintenance, including checking and cleaning of workstations, printers, and peripheralsEstablish good relationships with all departments and colleaguesEnsure safety and security standards are metRequirements:Bachelor's degree in Computer Science/Engineering, Information Systems Management, or equivalent experience3+ years of experience supporting phone, email, and live chat support for a global IT support team

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    ajit, India Lytegen Full time

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    2 weeks ago

    Sahibzada Ajit Singh Nagar, India Lytegen Full time

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