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Lead Specialist

1 month ago

india Computrain Study Abroad Full time

Responsibilities


Lead Management:

  • Refer to the provided lead sheet to track and manage all inbound enquiries.
  • Contact prospective students promptly to introduce Computrain - Study Abroad and understand their study abroad interests.

Communication & Engagement:

  • Engage with leads through calls, emails, and messaging to build rapport and answer initial queries.
  • Clearly explain the benefits of scheduling a counselling session and address any preliminary concerns.

Conversion Focus:

  • Guide leads toward booking a 15-20 minute counselling session with our Discovery Counsellor.
  • Use persuasive communication techniques to emphasize the personalized support and value they’ll receive during the session.

Follow-Up & Reporting:

  • Follow up with unresponsive leads through multiple touchpoints, ensuring that no potential student is overlooked.
  • Document all interactions and maintain detailed records on the lead sheet for tracking and analysis.


Key Requirements:


  • Experience: Previous experience in a customer-facing role (sales, telemarketing, or customer service) is preferred.
  • Communication Skills: Excellent verbal and written communication skills, with a friendly and engaging manner.
  • Organization: Ability to manage a dynamic list of leads and prioritize tasks efficiently.
  • Work Environment: Fully remote with a 5-hour workday, offering flexibility in managing daily tasks.