ERP System Enhancement Specialist

Dynamic Finance and Operations ExpertWe are seeking a highly skilled professional to join our team as a D365 Finance & Operations Specialist. As a key member of our organization, you will be responsible for driving business process improvements and system enhancements across our Microsoft Dynamics 365FO environment.This role is focused on delivering business value through strategic planning, process optimization, and technical expertise. You will work closely with cross-functional teams to identify areas of improvement and implement effective solutions that meet business needs.The ideal candidate will have a strong background in ERP systems, specifically Microsoft Dynamics 365FO, and experience in finance, procurement, customer service, or warehouse/logistics. They will also possess excellent analytical and problem-solving skills, as well as the ability to communicate complex ideas effectively.Key Responsibilities:Partner with finance leadership to design and implement process improvements in areas such as GL, AP, AR, Fixed Assets, Budgeting, and Financial Reporting.Ensure compliance with GAAP and regulatory requirements while leveraging D365FO capabilities.Support evolving financial planning and analysis needs, including advanced reporting and integration with BI platforms.Collaborate with procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes.Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Work with customer service/call center leaders to refine sales order processing, customer interactions, and case management workflows.Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.Develop processes that improve customer experience, retention, and responsiveness.Partner with warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.Support workforce adoption of SOPs, handheld/scanning devices, and real-time reporting.Document business requirements and map them to D365FO functionality—acting as the bridge between business teams and technical resources.Manage functional configurations, testing, and UAT for enhancements, integrations, and upgrades.Lead process workshops, training sessions, and end-user enablement.Drive continuous improvement initiatives to support business scalability and operational excellence.Maintain a backlog of enhancement requests and help set priorities in alignment with business strategy.QualificationsBachelor's degree in Business, Finance, Supply Chain, or related field.5+ years of ERP functional experience (Microsoft Dynamics 365FO or AX preferred).Demonstrated expertise in at least two functional areas: Finance, Procurement, Customer Service/Call Center, or Warehouse/Logistics.Strong ability to document requirements, map processes, and configure D365FO modules.Experience with testing, training, and end-user enablement.Excellent interpersonal skills; able to work across Finance, Operations, and IT stakeholders.Strong problem-solving and analytical capabilities; able to balance detail with strategic impact.Preferred SkillsExperience with system integrations, BI tools (Power BI, SQL), or e-commerce platforms.Familiarity with multi-entity/global environments.Knowledge of change management and training best practices.Prior consulting or ERP project experience.