Drive Business Growth

2 weeks ago

dindigul, India beBeeGrowth Full time

Customer Success ManagerWe are seeking an accomplished Customer Success Manager to spearhead strategy and execution, driving engagement with our growing user base.This role requires experience in leading CRM & marketing automation platforms such as SFMC / CleverTap.Develop detailed campaign deployment plans for growth initiatives to enhance reactivation metrics, setting quarterly revenue targets.Collaborate closely with creative, operations, analytics, business, and tech/engineering teams.Formulate content and segmentation strategies based on understanding internal business units and consumer behavior.Conduct experiments on user segmentation & personalization, identifying wins for broader implementation using testing frameworks.About the RoleThis is a leadership position responsible for driving customer success through effective strategy and execution. The ideal candidate will have experience in managing CRM and marketing automation platforms.The successful candidate will be expected to own quarterly planning, develop campaign deployment plans, work closely with cross-functional teams, and understand consumer behavior.We offer a dynamic work environment that fosters innovation and collaboration.Your ResponsibilitiesStrategic Planning: Develop and execute strategic plans to drive customer success and growth.Campaign Deployment: Plan and deploy campaigns to achieve revenue targets and enhance reactivation metrics.Collaboration: Work closely with cross-functional teams to ensure seamless execution of strategies.User Segmentation: Conduct experiments on user segmentation and personalization to identify wins for broader implementation.

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