DataStage Admin

2 weeks ago


hyderabad, India Talent Worx Full time

Monitoring (Queue/Application /Health check) ITIL Process adherence Daily/Weekly/Monthly Status Reports Ticket analysis report SOP creation for known errors and Service Requests Permanent fixes for repeat incidents / SRs Status updates to end users on their Incidents /SRs Knowledge sharing on the existing platform for migration activitiesRequirements·       Team will use the ServiceNow tool & Email Communication for ticket handing·       The support team will raise a service ticket for the email communication request from customer.·       Wipro Offshore support team will support from 4:00 AM EST to 1:00 PM EST (2.30 pm IST to 11.30pm IST)·       Support operations will be performed by the team on a commercially reasonable effort basis with available bandwidth.·       The team will provide extended support during the weekend / month end as needed. Associates required to work on weekends will be entitled to a corresponding amount of paid time off (PTO) on a weekday, typically at a 1:1 ratio, which can be taken at their convenience within a specified timeframe,·       with approval from Customer and Wipro manager.·       Support team to follow the Customer holiday calendar.



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